Question 1

How quickly can you fix my broken springs?

Accepted Answer

At Garage Door Macedonia, we understand that a broken spring can leave you stranded. That's why we offer same-hour arrival for emergency spring repairs in most cases. Our technicians carry a full inventory of springs on their service vehicles, so we can typically complete the repair in a single visit. For standard appointments, we can usually schedule service within 24-48 hours. Call us at 1-330-681-1602 for immediate assistance—our team is available 24/7 for emergencies.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to wear and tear from repeated use cycles. Most springs are rated for 10,000-15,000 cycles, which translates to 7-12 years of average use. Other factors that accelerate spring failure include: rust and corrosion from humidity, extreme temperature fluctuations (common in Ohio), lack of regular maintenance and lubrication, and improper spring sizing for your door's weight. Regular maintenance can extend spring life, but all springs eventually fail. When one spring breaks, we recommend replacing both to ensure balanced operation and prevent the other from failing soon after.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new custom garage door is a significant investment in your home. We work with several financing partners to offer flexible payment options for qualified customers. Options include: no-interest financing for 12-24 months, low monthly payment plans, and quick approval process. During your free estimate, we'll discuss all available financing options and help you find a plan that fits your budget. Our goal is to make quality garage door installation accessible to every homeowner. Contact us to learn more about current financing promotions.

Question 4

What areas do you serve in Northeast Ohio?

Accepted Answer

We proudly serve Macedonia and all surrounding communities in Northeast Ohio. Our primary service areas include: Macedonia (our home base), Northfield, Hudson, Stow, Cuyahoga Falls, Akron, Twinsburg, Solon, Chagrin Falls, Beachwood, and Mayfield Heights. If you don't see your city listed, give us a call—we may still be able to help! Our service vehicles are strategically positioned throughout the region to ensure same-hour response times for emergencies.

Question 5

What is included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-Year warranty covers both parts and labor on all work performed by Garage Door Macedonia. This includes: spring replacements, opener repairs and installations, panel replacements, and all hardware components we install. The warranty ensures that if anything fails due to manufacturing defects or installation issues, we'll repair or replace it at no additional cost. We stand behind our work because we believe in doing the job right the first time.

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